The customer must reach out to support@jdcustomsusa.com to start the return policy.
- The customer has 15 days from the date of purchase to initiate a return process.
- All returns must be freight prepaid and insured ( against loss or damage) with a tracking number. No C.O.D. shipments will be accepted.
- Upon arrival at APR Performance and prior to purchase return approval, the following conditions must be met:
- The item has not been damaged, internally or externally.
- The item has not been installed or tampered with.
- The original packaging must be intact and in resalable condition.
- The hardware & accessories included in the original package must be present (additional charges will apply for missing items).
- The RMA (Return Merchandise Authorization) # must be on the packaging.
- There will be a 15% restocking fee assessed upon return approval.
- Original shipping and handling charges are not refundable.
When e-mailing for an RMA number, please include the following information: copy of the invoice, brief description of the problem, full name, return e-mail address (if different from the originating e-mail), shipping address, phone number and best time to call. Once an RMA number is received from APR Performance, it should be clearly marked on the outside of the box.
The following information must be included inside the box: A copy of the invoice, reason for return, name, phone number, and return address. Ship the return package to: APR Performance, Inc., Attn: RMA Department, 4850 Murrieta St., Chino, CA 91710
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