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RS-R 2019+ Subaru Forester (SK9) Raised and Lowered Sports-i Coilovers

Shipping

RS-R USA currently ships all in-stock Springs and Coilovers within the USA using UPS Ground with Signature Required. Smaller items such as RAN-UP may be shipped using USPS Priority Mail. If an item is not in stock at the USA location but available in Japan, air freight from Japan is available for a fee.

In-stock orders are not guaranteed to ship the same day they are received. Please allow 1-2 business days for in-stock items to ship out from our facility. We are open Monday-Friday from 9 AM-6 PM Pacific Standard Time (PST) and closed on weekends and most major holidays

Shipping time estimates through UPS Ground and USPS are 1-5 business days. We can not guarantee if an item will arrive by the estimated time. Delays may occur.

UPS does not deliver on Weekends or Holidays. For more information, please visit the UPS website: https://www.ups.com/us/en/support/shipping-support/shipping-services/holiday-shipping-schedule.page

RS-R USA reserves the right to hold any order for suspected fraud.

RS-R USA DOES NOT REFUND SHIPPING CHARGES

  • Shipping charges will only be refunded if the carrier has deemed the package lost in transit.

Shipping Error

If you receive an incorrect item(s) due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to RS-R USA at infro@rs-r.com within 48 hours upon delivery of the item(s).

Shortage/Damaged Shipment

All items are inspected and packed carefully before it leaves our facility. If there is a shortage of item(s) or damaged shipment, claims must be reported to RS-R USA at info@rs-r.com within 48 hours upon delivery of the item(s). Please keep all shipping cartons and packing material.

Shipping FAQ

Can I pick up an order at your facility?

No. We do not provide pick-up services at our facility. If purchasing from our online website, your order will automatically be shipped to your address. For pick up services, please contact one of our dealers

How is shipping cost calculated?

Shipping prices are calculated based on the weight, dimension and value of the product and the distance from our facility in Anaheim, CA to the buyer’s address via the UPS shipping program

Can you ship to a PO BOX?

No. We do not ship to PO Boxes as we require a signature upon delivery.

Why do you only ship to the card’s billing address?

For security purposes, we only ship to the card’s billing address.

What if I need to ship to a different address?

To ship to a different address, please purchase from one of our authorized dealers.

I would like to use another form of payment that is not a Master or Visa card.

To use a different form of payment, please purchase from one of our authorized dealers.

I need to add a delivery note/instructions

Once a tracking number is provided, please contact the shipping carrier regarding any delivery note or instructions you may have.

Where do you ship to?

  • RS-R USA’s online website restricts shipments to the USA (does not include territories).
  • If you are based in Canada, please contact our office in your country: https://www.rs-r.ca/
  • If you are not based in one of the countries listed above, please contact us at info@rs-r.com regarding the possibility of shipping to your country.
  • All international shipments may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from RS-R USA are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through RS-R USA may result in additional charges.

Return for exchange or refund for all items will be allowed within 14 days upon delivery of the item(s). We will not accept any returns or exchanges after the allowed time.

There will be no return or exchange on merchandise that shows signs of having been installed, mounted, modified, scratched, painted, defaced, or replaced by the factory or used part(s). All authorized return merchandise must be unused and in its original saleable packaging. All packaging, documentation, warranty cards, instructions, and hardware must also be returned, or the customer will be charged.

It is the customer’s responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item(s) from being damaged in transit. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. Your Invoice and/or Packing Slip must also be returned. All returns must be prepaid – no collect shipments will be accepted. We recommend insuring the returned item(s) for its full value to protect against loss with the carrier.

All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by RS-R USA. Return products will be refused without an RMA#. An RMA# does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.

The original shipping and handling charges are non-refundable. It is the responsibility of the customer/installer to verify the correct application of the parts before installation. A 25% restocking fee will be assessed on all authorized returns.

All RS-R USA products come with a limited warranty covering manufacturing defects. All lowering springs are covered for 3 years or 36,000 miles (whichever comes first) from the date of purchase. All coilovers and coilover accessories are covered for 1 year or 12,000 miles (whichever comes first) from the date of purchase. Warranty coverage applies to the original purchaser and is non transferable.

Warranty is excluded on any product that:

  • Has been improperly installed or has not been properly installed by a qualified, licensed auto mechanic experienced in the installation and removal of suspension products
  • Has been improperly serviced, misused or modified, altered or subject to abuse, negligence, accident or collision
  • Has been installed on any vehicle used for racing or racing type activities, rallying, or off-road use.
  • Has been installed on any vehicle that has carried loads exceeding the automobile manufacturer’s vehicle weight limit.
  • Has been installed on any year, make, model, or trim of vehicle that differs from RS-R USA’s website (www.rs-r.com) product description of the year, make, model, or trim of vehicle.
  • Has been exported outside of the USA
  • Has been purchased outside of the USA and then imported to the USA
  • Is a part number not previously tested by RS-R USA on USA domestic vehicles
  • Is presented for warranty coverage by a person other than the purchaser
  • Is not a part of RS-R USA's catalog
  • Is a special order item

All warranty claims require an RMA number. The buyer can request an RMA number from the dealer/distributor they originally purchased. Any product submitted for a warranty claim must complete a vehicle inspection form and provide a sales receipt verifying the product and its purchase.

RS-R USA will not accept any products returned without an accompanying RMA number, sales receipt, and vehicle inspection form. C.O.D or collect shipments will be refused.

WARRANTY DOES NOT COVER ANY COST OR LABOR INCURRED FOR INSPECTION, REMOVAL, REINSTALLATION, OR SHIPPING TO RS-R USA. WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, DAMAGE TO THE VEHICLE OR COMPONENTS OF THE VEHICLE, ANY OTHER TYPE OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR INDIRECT DAMAGES.

RS-R USA will repair, replace, or refund the purchase price of the defective product at RS-R USA’s discretion upon completion of inspection and verification of a product defect.

Outgoing warranty shipping costs from RS-R USA will be covered by RS-R USA and will be shipped via UPS GROUND w/ Signature Required. .

RS-R

RS-R is a renowned Japanese manufacturer of high-performance suspension systems and automotive parts, specializing in coilovers, lowering springs, and other suspension components. Known for their precise engineering, quality craftsmanship, and innovative designs, RS-R products are designed to enhance handling, ride comfort, and overall vehicle performance. Trusted by motorsport enthusiasts and automotive professionals, RS-R continues to provide reliable and durable suspension solutions for both street and racing applications.

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