Shipping
RS-R USA currently ships all in-stock Springs and Coilovers within the USA using UPS Ground with Signature Required. Smaller items such as RAN-UP may be shipped using USPS Priority Mail. If an item is not in stock at the USA location but available in Japan, air freight from Japan is available for a fee.
In-stock orders are not guaranteed to ship the same day they are received. Please allow 1-2 business days for in-stock items to ship out from our facility. We are open Monday-Friday from 9 AM-6 PM Pacific Standard Time (PST) and closed on weekends and most major holidays
Shipping time estimates through UPS Ground and USPS are 1-5 business days. We can not guarantee if an item will arrive by the estimated time. Delays may occur.
UPS does not deliver on Weekends or Holidays. For more information, please visit the UPS website: https://www.ups.com/us/en/support/shipping-support/shipping-services/holiday-shipping-schedule.page
RS-R USA reserves the right to hold any order for suspected fraud.
RS-R USA DOES NOT REFUND SHIPPING CHARGES
- Shipping charges will only be refunded if the carrier has deemed the package lost in transit.
Shipping Error
If you receive an incorrect item(s) due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to RS-R USA at infro@rs-r.com within 48 hours upon delivery of the item(s).
Shortage/Damaged Shipment
All items are inspected and packed carefully before it leaves our facility. If there is a shortage of item(s) or damaged shipment, claims must be reported to RS-R USA at info@rs-r.com within 48 hours upon delivery of the item(s). Please keep all shipping cartons and packing material.
Shipping FAQ
Can I pick up an order at your facility?
No. We do not provide pick-up services at our facility. If purchasing from our online website, your order will automatically be shipped to your address. For pick up services, please contact one of our dealers
How is shipping cost calculated?
Shipping prices are calculated based on the weight, dimension and value of the product and the distance from our facility in Anaheim, CA to the buyer’s address via the UPS shipping program
Can you ship to a PO BOX?
No. We do not ship to PO Boxes as we require a signature upon delivery.
Why do you only ship to the card’s billing address?
For security purposes, we only ship to the card’s billing address.
What if I need to ship to a different address?
To ship to a different address, please purchase from one of our authorized dealers.
I would like to use another form of payment that is not a Master or Visa card.
To use a different form of payment, please purchase from one of our authorized dealers.
I need to add a delivery note/instructions
Once a tracking number is provided, please contact the shipping carrier regarding any delivery note or instructions you may have.
Where do you ship to?
- RS-R USA’s online website restricts shipments to the USA (does not include territories).
- If you are based in Canada, please contact our office in your country: https://www.rs-r.ca/
- If you are not based in one of the countries listed above, please contact us at info@rs-r.com regarding the possibility of shipping to your country.
- All international shipments may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from RS-R USA are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through RS-R USA may result in additional charges.