RETURN POLICY
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days.
The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable.
- All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
- There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
- Order cancellations can only be requested prior to shipment or in some cases.
- If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
ORDER CANCELLATIONS
When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
Restocking Fee
Upon returning an item to Advanced Clutch Technology, customers acknowledge and agree to the following terms regarding restocking fees:
- Condition of Returned Items: Items must be returned in the original condition as received, including all packaging, accessories, and documentation.
- Discretion of Evaluation: Advanced Clutch Technology reserves the right to evaluate the condition of returned items upon receipt and determine eligibility for a refund.
- Restocking Fees Application: If an item is returned in a condition that does not meet the criteria stated above, Advanced Clutch Technology may apply a restocking fee. The restocking fee amount will be based on the extent of refurbishment required to return the item to its original condition, up to 25% of the purchase price.
- Refund Disbursement: The restocking fee will be deducted from the total refund amount.
- Notification: Customers will be notified of any restocking fees applied and the reason for such deductions.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order. The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
