Order Cancellation
Any orders that are placed through JD Customs USA that are canceled prior to shipping are subject to a 5% Processing Feeon any refunded total. This will not stack with restocking fees, it will be one or the other, not both
Below are some frequently asked questions about canceling an order.
Why is there a processing fee on canceled orders?
Once an order is successfully placed, payment processing fees are immediately incurred and are non-refundable to us, even if the order is later canceled. We as a small business cannot eat this cost on cancelled orders.
Can I cancel or return a JDC titanium order?
If your titanium parts have already been processed and colored, cancellations are subject to a 10% restocking fee. Each titanium part is polished, brushed, and anodized to order, so labor is already invested before shipping.
Can I return or exchange customized products?
No. We do not accept returns or exchanges on any customized items, including parts that are:
- Powder-coated
- Laser-etched
- Custom-designed
- Custom anodized or colored
These items are made just for you and can’t be resold.
What’s your policy on special order items?
Special order items cannot be canceled or returned once your order has been processed. These products are clearly marked as “special order” on their listings.
If the item has an extended lead time, we’ll contact you before moving forward. Once you confirm you’re okay with the delay, the order is final and cannot be canceled for any reason.
What about canceling or returning other brand products?
Policies for non-JDC branded products can vary based on the manufacturer or supplier. For questions or to request a cancellation, please reach out to support@jdcustomsusa.com and we’ll be happy to help.