Insignia de titanio "Seis estrellas" de JDC para submarinistas

JD Customs USA Return & Refund Policy

Terms

• Return Window: 30 days from delivery
• Days 1-15: 10% restocking fee
• Days 16-30: 15% restocking fee
• 31+ Days: Returns are not accepted
• Return Authorization Required: All returns must be submitted through our online Return Portal before sending anything back
• Condition: Items must be unused, uninstalled, and in new, sellable condition
• Custom & Special Order Items: Not returnable
• Refund Method: Original payment method after inspection

Starting a Return

All returns must first be submitted through our online Return Portal.

Unauthorized returns will not be accepted. Please do not send an item back without first receiving return authorization.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery
• Be unused and uninstalled
• Be in new and sellable condition
• Include the original packaging or equivalent protective packaging

Items That Cannot Be Returned

The following items are not eligible for return:

• Customized products
• Anodized products with custom colors
• Laser-etched products with a custom logo
• Custom-designed products
• Processed special orders
• Used or installed products
• Items returned 31 or more days after delivery
• Items returned in an unsellable condition

Restocking Fees

Restocking fees are based on the number of days since your order was delivered:

Days 1-15: 10% restocking fee

Days 16-30: 15% restocking fee

Day 31 and later: Return not accepted

Refunds

Once your return has been received and inspected, any approved refund will be issued to the original payment method.

If the returned item has been used, installed, damaged, or is otherwise no longer in sellable condition, a refund will not be issued. We will contact you to explain the reason and discuss the available options.

Orders That Received Free Shipping

If your original order qualified for free shipping, the actual shipping cost paid by JD Customs USA to ship your order will be deducted from your refund, unless JDC shipping protection was purchased.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong item, or otherwise chose to return the product, you are responsible for return shipping costs.

If JD Customs USA made an error with your order, we will cover the appropriate shipping costs to correct it.

For orders over $249, JD Customs USA will cover the shipping cost of the replacement item, but the customer remains responsible for return shipping when the return is not the result of an error by JD Customs USA.

Return Packaging & Transit Damage

Customers are responsible for making sure returned items are packaged securely.

JD Customs USA is not responsible for damage that occurs during return shipping. Please use adequate protective packaging and consider using a trackable and insured shipping method when appropriate.

Items that arrive damaged or in an unsellable condition may not qualify for a refund.

Freight Deliveries

All freight shipments must be fully inspected before the carrier leaves.

If any damage is found:

1. Note the damage on the driver's Bill of Lading
2. Report the damage to JD Customs USA within 24 hours

Failure to inspect a freight delivery before accepting it may make the order ineligible for a refund or replacement.

Wrong or Missing Items

If you receive the wrong product or your shipment is missing components, please contact us.

We will work to send the correct item or missing components as quickly as possible.

Titanium Color Variations

Titanium anodizing can naturally produce slight variations in color.

These minor color differences are normal and do not qualify as an item being "not as described."

Questions About a Return

For questions regarding returns, refunds, or an existing return request, contact us at:

support@jdcustomsusa.com