JD Customs USA Return & Refund Policy
Terms
- Return Window: 30 days from delivery
- Days 1-15: 10% restocking fee
- Days 16-30: 15% restocking fee
- 31+ Days: Returns are not accepted
- Return Authorization Required: All returns must be submitted through our online Return Portal before sending anything back
- Condition: Items must be unused, uninstalled, and in new, sellable condition
- Custom & Special Order Items: Not returnable
- Refund Method: Original payment method after inspection
Starting a Return
All returns must first be submitted through our online Return Portal.
Unauthorized returns will not be accepted. Please do not send an item back without first receiving return authorization.
Return Eligibility
To qualify for a return, the item must:
- Be returned within 30 days of delivery
- Be unused and uninstalled
- Be in new and sellable condition
- Include the original packaging or equivalent protective packaging
Items That Cannot Be Returned
The following items are not eligible for return:
- Customized products
- Anodized products with custom colors
- Laser-etched products with a custom logo
- Custom-designed products
- Processed special orders
- Used or installed products
- Items returned 31 or more days after delivery
- Items returned in an unsellable condition
Restocking Fees
Restocking fees are based on the number of days since your order was delivered:
Days 1-15: 10% restocking fee
Days 16-30: 15% restocking fee
Day 31 and later: Return not accepted
Refunds
Once your return has been received and inspected, any approved refund will be issued to the original payment method.
If the returned item has been used, installed, damaged, or is otherwise no longer in sellable condition, a refund will not be issued. We will contact you to explain the reason and discuss the available options.
Orders That Received Free Shipping
If your original order qualified for free shipping, the actual shipping cost paid by JD Customs USA to ship your order will be deducted from your refund, unless JDC shipping protection was purchased.
Return Shipping
If you are returning an item because you changed your mind, ordered the wrong item, or otherwise chose to return the product, you are responsible for return shipping costs.
If JD Customs USA made an error with your order, we will cover the appropriate shipping costs to correct it.
For orders over $249, JD Customs USA will cover the shipping cost of the replacement item, but the customer remains responsible for return shipping when the return is not the result of an error by JD Customs USA.
Return Packaging & Transit Damage
Customers are responsible for making sure returned items are packaged securely.
JD Customs USA is not responsible for damage that occurs during return shipping. Please use adequate protective packaging and consider using a trackable and insured shipping method when appropriate.
Items that arrive damaged or in an unsellable condition may not qualify for a refund.
Freight Deliveries
All freight shipments must be fully inspected before the carrier leaves.
If any damage is found:
- Note the damage on the driver's Bill of Lading
- Report the damage to JD Customs USA within 24 hours
Failure to inspect a freight delivery before accepting it may make the order ineligible for a refund or replacement.
Wrong or Missing Items
If you receive the wrong product or your shipment is missing components, please contact us.
We will work to send the correct item or missing components as quickly as possible.
Titanium Color Variations
Titanium anodizing can naturally produce slight variations in color.
These minor color differences are normal and do not qualify as an item being "not as described."
Questions About a Return
For questions regarding returns, refunds, or an existing return request, contact us at:
support@jdcustomsusa.com
