Frequently Asked Questions (FAQ)
What are your hours of operation?
We are open from 9:00am to 5:00pm EST Monday through Friday.
When will my order ship?
- JDC Titanium Parts:
- All JDC titanium products are made to order unless otherwise stated on the item listing. Your estimated order shipping time can be anywhere from 5-20 business days and can vary depending on your order size, products ordered, and difficulty of custom options requested. We have a very reliable system in place to keep track of all orders, which helps us guarantee your order will never get lost or overlooked. We ship orders out in the order they are received unless there are other parts that are delayed, in which we will contact you to let you know. We try to post weekly on our blog to keep customers up to date with current turnaround times and changing business policies.
- Rexpeed Brand Parts:
- All Rexpeed parts have a 2-5 business day processing period. If the part(s) you ordered are not in stock, we will get in touch with you to let you know and offer other options.
What is a "Business Day"?
A business day would be a normal day in which we are open (Monday through Thursday). Weekends and holidays are not a business day since we are closed on those days.
Do you accept returns?
Yes, please see our Return Policies page for details.
Do you ship to my Country?
We ship worldwide to most countries. In order to verify shipping is available to your country, add an item to your cart and proceed to checkout. Once you are prompted to enter your shipping address, available shipping options will be shown. If there are no shipping options available, we do not ship to your country. If you think this is a mistake, please email your full address to firstname.lastname@example.org and we will get in touch with you as soon as possible.
Can I get a quote on shipping to my address?
As we have listed above, we ship worldwide to most countries and all shipping is calculated at checkout. Our shipping calculations are very accurate and if there are any differences we will reach out to let you know. Please do not email in asking for a shipping quote as we will just tell you the same thing, all shipping is calculated at checkout.
Can I ship to an address other than my billing address?
We offer shipping to alternate addresses for existing customers or verified customers only. Unlike other online retailers, we do not strictly ship to billing addresses as long as you are able to verify your transaction. A list of options on how do to so will be e-mailed after ordering, or you can contact us prior to ordering.
Why does my coupon code not work?
The first step is to make sure you've entered the correct information. If the code does not work, please verify the items in your cart are eligible for the code you're using. If your code still does not work, please contact us at 423-665-9616 or email us at email@example.com, and someone will happily apply the discount to your order, permitting it's a valid, unexpired code.
Help! I lost my password! Can you reset it for me?
That's ok – it happens to us too. Just click the 'Forgot Password?' link on any login screen and follow the steps to reset your password.
What if I don't want to receive promotional emails?
Sometimes you'll receive emails from us related to our rewards program which advertise new ways that we've designed to help you earn points. If you'd prefer to not receive those types of emails anymore, just click the "Unsubscribe" button when you receive your next email.
Are there any items that DO NOT qualify for rewards points?
Currently we are unable to offer loyalty rewards points on gift cards, ACT, and Injector Dynamics products.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay (when checking out on Apple devices), Affirm, PayTomorrow, & Klarna financing.
Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.
How can I contact you?
If your questions cannot be answered by the FAQ above, you can contact us for help. We have multiple ways of communication available. Our most recommended method is through email (Support@jdcustomsusa.com) or through the site chat box. You can also contact us through phone (423-665-9616). You can also click here for our "Contact Us" page.